Planning for your delivery
This policy covers physical-product orders accepted for delivery in the United States. Order preparation normally takes about 1–2 business days after payment authorization. Once dispatched, estimated transit is 3–5 business days. These are separate estimates, not guaranteed arrival dates; weekends, holidays, carrier disruptions and unusually busy periods can affect progress.
Before you place an order
Enter a complete delivery address together with an accurate email address and telephone number. Available destinations, delivery charges and any free-shipping eligibility are shown at checkout. Some addresses or products may have shipping restrictions; an order cannot be dispatched where no delivery option is offered.
Following the shipment
Dispatch information and tracking updates are sent when available. A tracking number may take time to show its first carrier scan. If movement stops or the expected window has passed, contact us with your order number, checkout email, tracking number and a description of the issue.
If something goes wrong
For a parcel marked delivered but not found, check the delivery area and other recipients before requesting our help. We can assist with delayed or apparently lost shipments and carrier enquiries. If a parcel arrives damaged, retain the goods and packaging and send photographs or video so that we can review the issue under the Refund Policy. Please do not discard evidence while a review is open.
Email: duongdung.87rskg@gmail.com
Mailing address: 336 E Central Blvd, Orlando, Florida, 32801, United States
Phone: (850) 456-6168